Privacy policy

Privacy Policy

Last Updated: May 15, 2026

At Velvet & Ember Studios, accessible from https://velvetandemberstudios.in/, your privacy is of paramount importance to us. This document outlines the types of personal information we collect and how we use, protect, and share it.

1. Information We Collect

To provide you with our handcrafted candles and services, we collect the following:

Identity & Contact Data: Name, email address, and phone number (+91 8439037717).
Shipping & Billing Data: Physical address for delivery and tax invoicing.
Technical Data: IP addresses, browser types, and interaction data via cookies when you visit our site.

2. How We Use Your Information

We use your data to:

Process, fulfill, and ship your orders.
Send order updates and promotional content via WhatsApp or SMS (using your provided phone number).
Provide customer support and respond to inquiries.
Improve our website and product offerings.

3. Third-Party Sharing & Data Processing

We do not sell your personal data. However, we share information with trusted service providers to run our business:

Payment Processing: We use Razorpay to process payments. We do not store your card or bank details on our servers; they are handled securely by Razorpay’s encrypted systems.
Shipping & Logistics: Your name, address, and phone number are shared with our delivery partners to ensure your candles reach you safely.
Marketing & Analytics: We use Meta (Instagram) pixels/tools to understand our audience and provide relevant advertisements based on your interests.

4. Cookies and Tracking

We use cookies to enhance your browsing experience and analyze website traffic. By using our site, you consent to the use of cookies. You can manage cookie settings through your browser, though some features of the site may be limited.

5. Your Rights (India DPDP Act)

As a user in India, you have the right to:

Request access to the personal data we hold about you.
Request the correction of inaccurate or incomplete information.
Withdraw consent for marketing communications at any time.
Request the deletion of your data (subject to legal or contractual obligations).

6. Data Security

We implement industry-standard security measures to protect your data. However, please note that no method of transmission over the internet is 100% secure.